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Your Cards
Option 1: SMS to 66600
Type AACT
Example: AACT 700707077777 3456
Option 2: Contact Centre (IVR)
Call our Contact Centre (IVR – Interactive Voice Response) at 03-8230 2222 and follow the instructions provided via IVR.
Option 1: Contact Centre (IVR)
Contact Centre (IVR) at 03-8230 2222 and follow the instructions provided via IVR.
Option 2: AFFIN BANK / AFFIN ISLAMIC BANK ATM
Temporary PIN will be sent to your mobile phone number registered with the Bank upon successful credit card activation. The temporary PIN will be expired after thirty (30) days.
Note:
Your card is as good as cash. Be careful about how and when you use your card. Here are some fraud prevention tips to protect your card and minimize your risk.
| Dos | Don’ts |
|---|---|
| Sign your new card as soon as you receive it. | Do not let anyone to use your card or PIN. Your card should be used only by you. |
| Make sure your card is always in your possession. Remember, your card is as good as cash. Ensure your card is returned to you promptly after a purchase. | Do not disclose your personal information or card number to anyone until you have confirmed the identity of the person requesting the information and verified that you need to provide them with the information. |
| Take reasonable steps to keep security device secure at all times; and report a breach of the security of a pass code or the loss of a security device to the Bank as soon as reasonably practicable, upon discovering the breach or loss respectively. | Do not record PIN number on the card or on anything kept in close proximity with the card. |
| Shred any document that contains your card details or PIN number before you discard it. | Do not attach or write a PIN number on anything you are going to discard (e.g. a receipt). |
| Make sure your name, card number and amount transacted are in order/accurate before signing any sales draft. | Do not select your PIN number from your birth date, identity card, passport, driving licence or contact numbers. |
| Keep copy of your sales draft for future reference. Check copy of your sales draft against your monthly statement and report to the Bank as soon as reasonably practicable if there should be any discrepancies/errors. | Do not leave your cards unattended, out of your sight or in visible sight of others. |
| Notify the Bank immediately upon receiving Short Message Service (SMS) transaction alert if the transaction was unauthorised. Notify the Bank immediately of any change in your contact number. | Do not deliberately disclosing the access identity (ID) and password to any other person, via unsolicited emails or on any website other than the official website of the Bank. |
Please call us immediately if your card is lost or stolen, we will cancel your card and replace your card upon request.
AFFIN Contact Centre
Contact number: 03-8230 2222
AFFIN Premium Card Dedicated Line
Contact number: 03-8230 2323
Visa Global Customer Assistance Services
VISA Emergency Assistance Centre toll-free number (Malaysia):
1 800 802 997
Alternatively you may place a collect call from anywhere in the world:
+1 303 967 1090
»VISA Global Assistance Service Toll Free Numbers
Mastercard Service
Toll-free number (Malaysia):
1800 804 594
For emergency within the United States:
1800 307 7309
For emergency outside the United States:
1-636-722-7111
Option 1: Fill up the credit card/credit card-i application form which can be obtained from the following channels:
Enclosed the following documents:
| SALARIED EMPLOYEE | ||
| Fixed Income Earner | Variable Income Earner (Basic + Variable Allowance/ Commission) |
|
| Multinational Company
Public Listed & Subsidiaries Companies |
To provide ANY one of these documents:
- Latest 1 month salary slip - Latest EPF statement - Latest EA form - Latest income tax return (Form B/BE with payment) |
To provide ANY one of these documents:
- Latest 3 months salary slips - Latest EPF statement with minimum 3 months contribution - Latest EA form - Latest income tax return (Form B/BE with payment receipts) |
| Other Companies/ Non-Multinational Company | To provide ANY one of these documents:
- Latest EPF statement printed from AFFIN kiosk/handheld device - Latest income tax return (Form B/ BE with payment receipts) - Latest 1 month salary slip supported with ANY one of these documents: • Latest EPF statement • Latest bank statement showing 3 months salary crediting |
To provide ANY one of these documents:
- Latest EPF statement printed from Affin kiosk/hand helddevice with minimum 3 months contribution. - Latest income tax return (Form B/ BE with payment receipts) - Latest 3 months salary slips supported with ANY one of these documents: • Latest EPF statement showing 3 months contribution. • Latest Bank statement showing 3 months salary crediting. |
| Government/Semi Government | Latest 1 month salary slip | |
| SELF EMPLOYED | ||
| To provide:
- Latest income tax return (Form B/ BE with payment receipts) |
||
| COMMISSION EARNER | ||
| To provide ANY one of these documents:
- Latest 6 months commission statements AND Bank statement showing latest 6 months commission crediting - Latest income tax return (Form B/ BE with payment receipts) - CP58 Statement/Summary of Annual Commission Statement |
||
| Note:
Fixed Deposit (FD) or Savings Account (SA) will be required as collateral for the following applicant category and must be maintained with AFFINBANK for as long as the credit card facility is available. a. Non-Malaysian applicant; and b. Applicant who are unable to provide any income evidence or supporting documents. |
||
Credit Card/Credit Card-i application and supporting documents must be submitted personally by the applicant to any AFFIN BANK branches, please bring your original supporting documents for verification.
Note: application via fax, e-mail or directly to AFFINBANK Cards Business Department are not allowed.
Looking for greater financial flexibility? Apply for credit limit increase now to get the most out of your Affin Credit Card/Credit Card-i.
To ensure that you are safeguarded from online card fraud, please be reminded to continue to be vigilant while performing online transactions via any electronic devices. Make sure your device is installed with robust anti-virus, anti-spyware and firewall software; perform regular scans and properly logout at the end of the transaction. Please do not disclose your Login ID, password and your card details to any other person. If your card is lost, stolen or if you suspect your card information has been compromised or detect unauthorized transactions, please report to us immediately at 03-8230 2222.
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