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Reach us

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Contact us online

If you have any enquiries, comments, complaints or feedback, we would like to hear from you.

We will endeavour to respond to your queries within 2 working days and complaints within 7 working days.

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Contact us by phone

Contact Centre

+603-8230 2222
Operating hours: 8:00 am - 12:00 am (normal hours)

Credit/Debit Card

+603-2028 6300
Operating hours: after working hours

Bankcard

+603-2028 6262
Operating hours: after working hours

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Meet us at your nearest branch

Peninsular Malaysia

9:15 am - 4:15 pm (Monday to Thursday)
9:15 am - 4:00 pm (Friday)
​​​​​​​1:00 pm - 2:00 pm (Friday) (Closed for AFFIN ISLAMIC branches)

Kelantan & Terengganu

9:15 am - 4:15 pm (Sunday to Wednesday)
​​​​​​​9:15 am - 4:00 pm (Thursday)

Sabah & Sarawak

9:00 am - 4:00 pm (Monday to Friday)

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Chat with us via AffinChat

For Account-related enquiries

You can chat with us via AffinChat from 9.00am - 6.00pm (except weekend and public holiday)

To start a chat with one of our agents:

  1. Login to AffinAlways Internet Banking.
  2. Chat with us through the 'AffinChat' icon located on the bottom right of the page. New to Online Banking?
    Learn how to register.

For any general enquiries or feedback that is non-account related

You may reach out to our AffinChat agents from 9.00am – 6.00pm (except weekend and public holiday) by clicking the 'AffinChat' icon on this page.

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