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Reach us

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Contact us via Email

Got a question or feedback?

Send us an email and we'll get right back to you with an answer - as soon as we can.

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Contact us by phone

Contact Centre

+603-8230 2222
Operating hours: 8:00 am - 12:00 am (normal hours)

Credit/Debit Card

+603-2028 6300
Operating hours: after working hours

Bankcard

+603-2028 6262
Operating hours: after working hours

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Schedule a Call

Too busy to call us? Fit us into your schedule.
Just set a time and we will reach you at your convenience.

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Meet us at your nearest branch

Peninsular Malaysia

9:15 am - 4:15 pm (Monday to Thursday)
9:15 am - 4:00 pm (Friday)
​​​​​​​1:00 pm - 2:00 pm (Friday) (Closed for AFFIN ISLAMIC branches)

Kelantan & Terengganu

9:15 am - 4:15 pm (Sunday to Wednesday)
​​​​​​​9:15 am - 4:00 pm (Thursday)

Sabah & Sarawak

9:00 am - 4:00 pm (Monday to Friday)

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Your Voice Counts!

Click here for more information

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Chat with Affina

Professional, warm and friendly

Affina is AFFIN BANK’s Digital Assistant, who will answer all your general enquiries about the Bank’s products and services, 24/7.


A Humanised Chatbot

Yes, Affina is a Chatbot but she is neither the typical cold nor robotic type. 

Instead, she is trained to provide fast and real-time responses, in a polite and knowledgeable manner, and sometimes with a sense of humour – if you’re able to trigger it. 

And the best part of Affina is her passion of helping people, at all times, with no complaints.

 

Learning and Growing

Nevertheless, Affina is still learning and may not be able to answer your every single query.

Fret not! Our live chat agents will still be on standby to answer more complex questions.


Let’s Chat!

How to reach us?

There are more ways to reach us