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Contact us via Email
Got a question or feedback?
Send us an email and we'll get right back to you with an answer - as soon as we can.
Contact us by phone
+603-8230 2222
Operating hours: 8:00 am - 12:00 am (normal hours)
+603-2301 6979
Operating hours: after working hours
Schedule a Call
Too busy to call us? Fit us into your schedule.
Just set a time and we will reach you at your convenience.
Meet us at your nearest branch
9:15 am - 4:15 pm (Monday to Thursday)
9:15 am - 4:00 pm (Friday)
1:00 pm - 2:00 pm (Friday) (Closed for AFFIN ISLAMIC branches)
9:15 am - 4:15 pm (Sunday to Wednesday)
9:15 am - 4:00 pm (Thursday)
9:00 am - 4:00 pm (Monday to Friday)
Your Voice Counts!
Click here for more information
Chat with Affina
Professional, warm and friendly
Affina is AFFIN BANK’s Digital Assistant, who will answer all your general enquiries about the Bank’s products and services, 24/7.
A Humanised Chatbot
Yes, Affina is a Chatbot but she is neither the typical cold nor robotic type.
Instead, she is trained to provide fast and real-time responses, in a polite and knowledgeable manner, and sometimes with a sense of humour – if you’re able to trigger it.
And the best part of Affina is her passion of helping people, at all times, with no complaints.
Learning and Growing
Nevertheless, Affina is still learning and may not be able to answer your every single query.
Fret not! Our live chat agents will still be on standby to answer more complex questions.
Let’s Chat!
Meet us at your nearest branch
9:15 am - 4:15 pm (Monday to Thursday)
9:15 am - 4:00 pm (Friday)
1:00 pm - 2:00 pm (Friday) (Closed for AFFIN ISLAMIC branches)
9:15 am - 4:15 pm (Sunday to Wednesday)
9:15 am - 4:00 pm (Thursday)
9:00 am - 4:00 pm (Monday to Friday)
Service Request
- PICL/TICL (Online link)
- Balance Transfer / Cash on Call / Fixed Payment Plan (Online link)
- Auto Finance Service Request Forms (PDF)
- Mortgage Request & Authorization Form (PDF)
Important Contact Number
Need Assistance? We’re Here to Help!
Choose the most convenient way to reach us for your specific inquiry:
1) General Inquiries & Contact Centre: Call us at 03-8230 2222, available daily from 8 am to midnight, including public holidays.
2) Lost/Stolen Card: Report a lost or stolen card immediately at 03-8230 2222 and 03-2301 6979 (after Contact Centre operating hours)
3) Fraud/Scam: Report suspected fraud or scams at 03-8230 2222 (Press 1)
Welcome message
Language selection
Affin Secure authentication migration to Mobile Banking App
For Personal account, Press 1
Next, Press 1 to report suspicious transaction and lost card
4) Collection Related Matters: For assistance, contact us during regular business hours at 03-82302828* and 03-82302929*
5) HR Recruitment: Submit your resume for career opportunities by emailing hr.recruitment@affingroup.com
Whistleblowing
1) Strong Commitment to Integrity and Accountability
- At AFFIN Bank, we are dedicated to upholding the highest standards of ethical conduct and transparency. We believe a culture of openness and integrity is essential for good governance.
2) Empowering You to Speak Up: Our Whistleblowing Policy
- We have established a Whistleblowing Policy to ensure a strong foundation for accountability. This policy empowers employees and the public to report any suspected wrongdoing or unethical behaviour.
3) Working Together for a Safe and Ethical Environment
- Your voice matters. By reporting potential misconduct, you can help us maintain a trustworthy and ethical environment for everyone.
- We encourage you to read our Whistleblowing Policy **Read our Whistleblowing Policy: whistleblowing_policy_link.html **
Important Contact Number
Need Assistance? We’re Here to Help!
Choose the most convenient way to reach us for your specific inquiry:
General Enquiries & Contact Centre:
Call us at 03-8230 2222, available daily from 8 am to midnight, including public holidays.
Lost/Stolen Card:
Report a lost or stolen card immediately at 03-8230 2222 and 03-2301 6979 (after Contact Centre operating hours)
Fraud/Scam:
Report suspected fraud or scams at 03-8230 2222 ( Press 1)
Collection Related Matters:
For assistance, contact us during regular business hours at 03-8230 2828 and 03-8230 2929
HR Recruitment:
Submit your resume for career opportunities by emailing hr.recruitment@affingroup.com
Schedule a Call
Too busy to call us? Fit us into your schedule.
Just set a time and we will reach you at your convenience.
Meet us at your nearest branch
Peninsular Malaysia
9:15 am - 4:30 pm (Monday to Thursday)
9:15 am - 4:15 pm (Friday)
1:00 pm - 2:00 pm (Friday) (Closed for AFFIN ISLAMIC branches)
Kelantan & Terengganu
9:15 am - 4:30 pm (Sunday to Wednesday)
9:15 am - 4:15 pm (Thursday)
Sabah & Sarawak
9:15 am - 4:30 pm (Monday to Thursday)
9:15 am - 4:15 pm (Friday)
Your Voice Counts!
Chat with Affina
Professional, warm and friendly
Affina is AFFIN BANK’s Digital Assistant, who will answer all your general enquiries about the Bank’s products and services, 24/7.
A Humanised Chatbot
Yes, Affina is a Chatbot but she is neither the typical cold nor robotic type.
Instead, she is trained to provide fast and real-time responses, in a polite and knowledgeable manner, and sometimes with a sense of humour – if you’re able to trigger it.
And the best part of Affina is her passion of helping people, at all times, with no complaints.
Learning and Growing
Nevertheless, Affina is still learning and may not be able to answer your every single query.
Fret not! Our live chat agents will still be on standby to answer more complex questions.
Let's Chat!
There are more ways to reach us
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