Welcome to AFFINBANK’s website (“Website”) which is owned and operated by Affin Bank Berhad (Company No.709506 ‐ V) (hereinafter referred to as “AFFINBANK”).

Registered Website Address

Neither AFFINBANK nor any of the other members of the AFFINBANK Group are affiliated with or have authorised the contents of any other website using the AFFINBANK name, save and except for www.affinbank.com.my and www.affinislamic.com.my

​​​​​​​All references to “AFFINBANK” herein shall refer to Affin Bank Berhad and/or any member ofthe AFFINBANK Group, either individually or collectively as the context requires. All references to “you” and /or “your” shall refer to the person(s) accessing this website.

Governing Terms

Your access and view of this Website as well as the use of information, contents, products and/or services provided or made available on this Website, is governed by these terms and conditions (“General Terms and Disclaimers”).

Other Applicable Terms and Conditions

The General Terms and Disclaimers are to be read with the applicable terms and conditions in relation to any transaction carried out, or products or services made available or provided in this Website (including but not limited to the terms and conditions for Internet Banking herein). Should there be any conflict between these General Terms and Disclaimers and the terms and conditions in relation to the relevant transaction, products and/or services made available or provided hereunder, the latter will prevail to the extent of such inconsistency.

Acceptance of these General Terms and Disclaimers

By accessing this Website and/or using the services provided hereunder, you are agreeing to be bound by these General Terms and Disclaimers without limitation or qualification. As such, please read the terms and conditions herein carefully. Should you not accept nor agree to the General Terms and Disclaimers, please discontinue your access to this Website.

Changes to the General Terms and Disclaimers

AFFINBANK reserves the right to make changes to the Website and the terms and conditions herein, from time to time. Please therefore be advised to check these terms and conditions regularly. The continued access and use of this Website following any such change will be deemed as your acceptance of such changes.

Intellectual Property Rights

The products, services, information, content or other materials provided or made available on this Website, in whatever form, including but not limited to text, images, video, graphics, sound files, gifs, animation, and their arrangement, look and feel, as well as all proprietary and intellectual property rights thereto (hereinafter collectively referred to as “Content”), belong to AFFINBANK, its associates, partners and/or relevant third party content providers, and are subject to the protection of applicable proprietary and intellectual property rights laws.

No right, license, consent, approval or authorisation is granted for the use of the content other than for the lawful use in accordance with the terms and restrictions as stipulated in these General Terms and Disclaimers and the terms and conditions governing the relevant transaction, products and services.

AFFINBANK will use its reasonable efforts to ensure that the Content does not infringe the proprietary and intellectual property rights of any third party. However, as some Content are provided by third parties, AFFINBANK does not provide any warranties as to the same. Therefore, if you are aware of any such infringement, please inform AFFINBANK immediately at the contact information as provided herein providing all relevant details pertaining to the alleged infringement. AFFINBANK will thereafter investigate the matter to determine the steps to take in relation to the affected Content, including, where necessary, the removal of the same from the Website.

For the copyright inquiries, kindly contact the Bank’s Legal and Secretarial Department at 17th Floor, Menara Affin, 80,  Jalan Raja Chulan, 50200 Kuala Lumpur.


This Website and its Content is provided on an ‘as is’ and ‘as available’ basis. AFFINBANK does not warrant or represent that the access to the Website and its Content will be provided uninterrupted or error free or free from intrusion or attack by any person, computer viruses, Trojan horse, worms and/or other harmful or destructive components or that there will be no delays, failures or loss of transmitted information.

​​​​​​​AFFINBANK hereby expressly disclaims any and all responsibility and liability in relation to such access and use of the Website and its Content and your access and use of the Website and its Content shall be at your own risk.

User Conduct

You shall access and use this Website only for lawful purposes and in accordance with the terms herein. In particular you shall not:

  • Interfere with or disrupt in any way, the provision of this Website and its Contents by AFFINBANK;
  • Interfere with or disrupt in any way, the access and use of this Website and Content by others;
  • Hack or attempt to gain unauthorised access into the Website and its Content or any part thereof;
  • Provide information which is inaccurate and/or false;
  • Modify, copy, duplicate, reproduce, sell, distribute, display, publish, transfer or otherwise use the Website and its Content for any purpose other than for the purpose for which it is provided/made available hereunder, including but not limited to exploiting and making commercial use of the Website and its Content;
  • Make derivative use of this Website and/or its Content;
  • Use data mining, robots or similar data gathering and extraction tools;
  • Transmit communication or data which contains any viruses or deleterious files;
  • Transmit communication or data which may constitute a criminal offence or give rise to civil liability, including but not limited to data or information which is abusive, defamatory, infringes another person's rights, encourages racism, promotes hatred, contains pornography or pedophilia, and/or is otherwise objectionable to public morals and decency;
  • Misuse the Website and its Content in any way or otherwise carry out or perform any act which may adversely affect the rights of AFFINBANK, its partners or any other persons; and
  • Assist or enable others to perform or carry out the acts as above mentioned.


The links from or to websites outside this Website are provided for convenience only. As such linked websites are  under the control and ownership of third parties, AFFINBANK shall not accept any responsibility or liability for the access to  such links, nor the products, services, information, materials or contents of such websites. Also, AFFINBANK does not  warrant and is not responsible for the status of such links or any links contained in a linked website nor the products, services, information,  material and/or content therein. Furthermore, the links provided in the Website shall not be considered or construed as an endorsement or verification of such linked websites or the contents therein by AFFINBANK.

When the above links are accessed, you will exit from the Website and our Privacy Notice as well as our Client Charter shall  cease to apply. 

You are therefore subject to the conditions of access and/or privacy policy of such linked websites and you hereby agree  that the risk involved in accessing such linked websites shall be borne solely by you. You shall bear all risks and assume sole  responsibility for accessing these other websites or portals through the links provided herein and we shall not be liable for  any loss or damage that may be incurred as a result of such access. 

Any links to this Website shall be made (i) only to the homepage and not to other parts or pages of this Website and (ii)  shall be subject to the prior written notification and approval of AFFINBANK.

Confidentiality:  You  hereby  acknowledge  the  strict  requirement  of  confidentiality  and  obligations  imposed  upon  AFFINBANK under the Financial Services Act 2013 and Islamic Financial Services Act 2013 and undertake not to do or cause  to be done any act or omission which may cause AFFINBANK to breach its strict duty of confidentiality and obligations as  aforesaid. Your obligations herein shall survive your cessation of access and use of this Website. 

In the event that you receive any material or data containing information where you are not the intended recipient, you  are hereby put on notice that any use, dissemination, distribution or copying of the material or data is prohibited and  subject to legal privilege. You shall delete such material or data and further agree to notify Affin by telephone immediately.

For information on how we use and safeguard your personal information, please see our Privacy Notice. 

Exclusion of Liability

AFFINBANK shall in no event be liable for any loss or damages whatsoever nature and howsoever  incurred or arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation,  direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection  with your access or use or the inability to access or use this website (or any third party link to or from  AFFINBANK  Website), reliance on the information contained in the website, any technical, hardware or software failure of any kind, the  interruption, error, omission, delay in operation, computer viruses, or otherwise. This exclusion clause shall take effect to  the fullest extent permitted by law.

Law and Jurisdiction

These terms and conditions are governed by and are to be construed in accordance with the laws of  Malaysia. By accessing this website and/or using the services provided herein by AFFINBANK, you hereby agree to submit  to the exclusive jurisdiction of the Malaysian courts in Kuala Lumpur, Malaysia in all disputes arising out of or relating to the use of this website. 

Queries or Complaints

Should you have any query, concerns or complaints in relation to this Website and the General  Terms and Disclaimers herein, kindly contact the Bank’s Customer Careline at 1‐800‐88‐3883. 

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